No need to break old habits or create new ones

Apparently it takes 21 days to create a new habit, or break an old one, which can be a long time, particularly if it’s something you do regularly on autopilot. This is the problem we had originally with using the Capsule mobile app. When dialling a number...

An integrated approach to customer contact

We use Capsule CRM in our business and it’s invaluable, having all our contacts and processes in one place that we can all access remotely. However, it doesn’t all happen by magic. We use certain tools to make sure we’re all fully utilise the...

CRM – the glue for remote teams

We’ve used Capsule CRM for a number of years now and wouldn’t be without it. There’s just three of us in the organisation and we have all our outbound emails copied to Capsule (using this plugin for our desktop Outlook) so have a detailed picture of...

Using a CRM for Network Marketing

In any business being organised is important, if you are running your own business its even more critical as you are performing every role, from sales,marketing and customer service through to finance and credit control so you need to stay on top of people, process...