Three ways to copy your emails to Capsule CRM

If you’re a Capsule CRM user then the ability to forward emails to the email dropbox is brilliant, all your comms in one place is great BUT you have to remember to copy the dropbox on every email or forward them at the end of the day, not great, let’s face...

Struggling to find emails?

Does your Outlook folder list resemble the one to the right? Have you got lots of nested folders to file away and store emails effectively? Can you find that one email when you need it? Nope, didn’t think so! That’s where a CRM comes in mega handy and we...

Let your tech do the work

Running a small business or startup is tough, you have to wear every hat possible from IT to Finance, Customer Support to Sales & Marketing, it’s tough. One of the key lessons we learned quickly is to invest in some basic tech to do some of the hard work for...

No need to break old habits or create new ones

Apparently it takes 21 days to create a new habit, or break an old one, which can be a long time, particularly if it’s something you do regularly on autopilot. This is the problem we had originally with using the Capsule mobile app. When dialling a number...

An integrated approach to customer contact

We use Capsule CRM in our business and it’s invaluable, having all our contacts and processes in one place that we can all access remotely. However, it doesn’t all happen by magic. We use certain tools to make sure we’re all fully utilise the...

CRM – the glue for remote teams

We’ve used Capsule CRM for a number of years now and wouldn’t be without it. There’s just three of us in the organisation and we have all our outbound emails copied to Capsule (using this plugin for our desktop Outlook) so have a detailed picture of...